1. Core After-sales Principles

Situations where we provide after-sales

• Incorrect password — Account cannot log in, password does not match delivery information
• Banned before login — Account was banned by the platform before your first login
• 2FA information incorrect — Two-factor authentication code does not match delivery information (only for checking live accounts)

Situations where we do not provide after-sales

• Banned or restricted after successful login (regardless of duration)
• Verification or ban triggered by changing password, security information, binding phone, etc.
• Binding failure — We do not guarantee that email, phone number, etc. binding operations can be successfully completed
• Wrong purchase, duplicate purchase (please confirm carefully before placing an order)
• Exceeding the after-sales time limit indicated on the product detail page
• Submitting appeals by yourself after the account is banned

2. First Purchase Restrictions

3. Facebook / Instagram Special Rules

1. After receiving the account, please immediately use the Facebook live detection tool to check; if a dead account is found, a screenshot must be submitted to create a ticket
2. The system will automatically check Facebook accounts (only for accounts starting with UID, BM type is not included in the detection range), live marked as [Live], dead marked as [Dead]
3. Accounts banned for 180 days do not provide after-sales (due to login environment, including Instagram)
4. 282 checkpoint bans do not provide after-sales (upload photo/video verification, please refer to the login tutorial)
5. No after-sales for Facebook personal page/public page functions (unable to create or use pages, etc.)
6. Facebook BM / ad accounts are subject to the purchase time and the date locked on the restriction page; no after-sales for restrictions on the day of purchase
7. Facebook Dating only guarantees accounts with dating functionality; other errors may not be eligible for after-sales
8. Real accounts may require WhatsApp/phone number verification to modify information; such cases do not provide after-sales
9. For accounts without 2FA, if the password is incorrect, please log in using the Cookie method

Email Cooling Period Explanation

4. Email Related Statements

• Hotmail email is in a locked state — No after-sales, needs to be unlocked by yourself
• Accounts bound to multiple emails cannot be unbound — We only guarantee the email that matches the delivery information
• We do not guarantee that email binding can be successful; email-related issues are not within the after-sales scope

5. After-sales Ticket Submission Rules

Basic Requirements

• After-sales time limit: Based on the time indicated on the product detail page (most are within 24 hours), late submissions will not be accepted
• Submission method: Only supports clicking the "After-sales" button for the corresponding order on the order record page; external submissions are not supported
• Response time: Within 24 hours
• Ticket closure: If more than 24 hours have passed since the last response, or if the ticket has not been responded to for more than 15 hours, we reserve the right to close the ticket

Submission Notes

1. Must attach screenshots — Submit error screenshots of the problematic account
2. Must describe in detail — Format: Account:xxxxxxx — Account password incorrect
3. Say it all at once — All problematic accounts must be raised at once; do not supplement in multiple times. We only process the first submitted account list; subsequent additions may be refused
4. If there are multiple problematic accounts in the order, staff will randomly check 3; if more than 2 are normal accounts, the order will lose after-sales eligibility and the ticket will be closed
5. Abusive language is strictly prohibited — Once verified, the account will be permanently banned

6. Customer Responsibilities

• Customers should use the account according to the terms of the corresponding platform (Facebook, Instagram, etc.); improper use leading to bans will not provide after-sales
• We do not provide replacements for bans or damages caused by customer actions after login, including but not limited to: sending spam, violating platform policies, participating in illegal activities
• It is recommended to follow best practices for account security and comply with platform rules

7. Other Terms

• All after-sales judgments in this clause are ultimately decided by staff, and customers cannot change them
• Repeated malicious ticket submissions will result in permanent bans
• Changes to after-sales policies will be publicly announced on the website
• Using the account in violation of platform terms is strictly prohibited and may result in service termination
• Our services comply with applicable laws and regulations, and customers must also comply with relevant laws when using the account